Please note that this integration is not available to new clients.
This integration sets up a communication between DACK and Point Central. DACK will generate and display door codes in the operator portal and the DACK Guest App.
Setup:
At this time initial setup will require contacting your account or customer success manager. Please schedule a time to screen share with your DACK rep and we can assist with linking your Point Central account with DACK (usually takes between 15-30 mins). Once your Point Central account is linked with DACK we can sync the locks to DACK and perform tests to check the health and function of the locks.
Once synced and tested, assign locks to units.
Guest Access:
Guests will be able to view their lock code in the DACK App, as well as use the TAP TO UNLOCK button during their stay.
Note: Initially, DACK will create a placeholder of a 4-digit code when a reservation comes in, or if a lock is assigned to a unit access point. This 4-digit code is only a placeholder as Point Central only accepts 6-digit codes. At the Pre-Check-in Window, DACK will then generate the guest’s 6-digit code that is then pushed to Point Central.
For example: Code 1234 may display in the operator portal for a guest reservation until 72 hours before check-in, where it will then generate and display to the guest a 6-digit code 829229 (for example) that will be used at check-in. The guest will never see the 4-digit code - again it is simply a placeholder.
Early Check-in:
Operators will need to offer Early Check-in as an Upsell item. Please use the Automated Early Check-in upsell type. When a guest makes this request and it is approved by the operator, DACK will communicate with Point Central to adjust the check-in time.
New Units:
When you add new units to your portfolio and they are not synced with DACK, please submit a ticket to support@dackinc.zendesk.com with the unit name and request a new integration. Once the integration is complete, you will follow the steps outlined above.
Requested/ In- Progress:
At this time, DACK’s integration with Point Central is for Locks ONLY. We are working toward integrating with Thermostat, Pool & Spa Heaters to allow guests and operators to view current temperatures through a dashboard.