DACK allows you to create customized check-in flows for all units or specific unit groups. These check-in settings allow you to enable guest verification through SuperHog, collect damage waivers and/or security deposits, offer ECI, and prompt guests to invite their party.
Creating a Check-In Flow
Go to Account Settings > Check- In Settings
Select Add New Flow
General Settings
Check-In Flow Name: Name the check-in flow. This name could be associated with a unit group or a generic name.
Check In Flow Applies to All Groups: Check this box if you want this flow to apply to all unit groups. If not, leave it uncheck and select which Group(s) below.
Select Groups: If you did not select the box to apply this flow to all groups, please choose which group(s) you would like these settings to apply. NOTE: A unit group cannot be applied to more than one check-in flow.
Block Content Until Guest Completes Check-In Flow: If checked, your guests will be required to complete the check-in flow before viewing the unit's content.
Checked | Unchecked |
 |
|
Guest Verification / Security
Guest verification in DACK is powered by Superhog, and allows for a seamless in-app guest experience. Guests will be asked to complete a few steps, including verifying their name, address, birthdate, supplying a photo of their government issued ID, and taking a selfie. Additionally, you can purchase enhanced Comprehensive Insurance Protection via Superhog by simply selecting this option in your portal. Please note that adding both guest verification and/or additional insurance will be an additional monthly charge. Reach out to your Customer Success Manager for details, or email support@dackinc.zendesk.com.
Customize this Module: If checked, you will have the option to enable the following:
Exclude AirBnB Guests: If checked, guest verification will not be presented/ required for reservations made through AirBnB
Allow Section to be Skipped: If checked, guests will be able to skip the guest verification when going through the check-in flow. Note: If the guest skips this section in the flow, they will not be able to come back to it once the flow is completed.
Enable Guest Verification (via Superhog): If checked, your guests will be prompted to verify their identity.
Add Additional Protection Through SuperHog: Check this box if you have purchased enhanced Comprehensive Insurance Protection via Superhog.
Additional Terms and Conditions: When going through the verification process, guests are required to agree to SuperHog's T&C by default. This section allows you to include your own T&C.
Damage Waivers and Security Deposits:
With DACK, you have the option to charge a damage waiver and/or a security deposit. You can utilize this feature in conjunction with guest verification, or independently.
Customize this Module: If checked, you will have the option to enable the following:
Exclude AirBnB Guests: If checked, guest verification will not be presented/ required for reservations made through AirBnB
Allow Section to be Skipped: If checked, guests will be able to skip the guest verification when going through the check-in flow. Note: If the guest skips this section in the flow, they will not be able to come back to it once the flow is completed.
Damage Waiver: Can be created for any amount that you would like to take from the guest. You can choose the amount of accidental damage your damage waiver will cover.
Deposit: Can be created for any amount that you would like held on a guest's credit card.
Check-In Time / Arrival ETA
Check-in Time / Arrival ETA allows you to conveniently offer guests the option to purchase early check-in and/ or mark the time they expect to arrive at the unit through the check-in flow.
Note: Guest will see available pricing from any “Automated Early Check-in” associated with this unit or unit group. If more than one is available, the first one on the unit list will be presented.
Additional Guest Prompt
Customize this Module: If checked, you will have the option to enable the following:
Exclude AirBnB Guests: If checked, guests who made reservations through AirBnb will not be prompted to add additional guests via the check-in flow
Prompt guests to add all members of their party during check-in: If checked, the primary guest will have the option to invite their party through the check-in flow.
Note: Guests will always have the ability to skip this section.
Be sure to select the Save option in the top right corner of each section when completed.