Global: Creating upsells that apply to all or most units. Go to Property Management > Global Items > Add Upsell

Unit Group: Creating upsells that apply to all units within a Unit Group. Go to Property Management > Unit Groups > Select a Group > Add Upsell

Unit: Creating upsells that are specific to one unit. Go to Property Management > Units > Select a Unit > Go to the Upsells tab > Add Upsell

Standard: This type is for basic stay enhancements upsells such as Pet Fees, equipment rental, grocery stocking or unique offerings like experiences, party décor, private chefs, etc.

Automated Early Check-in or Automated Late Check-Out: If you have DACK-integrated smart locks, this option will adjust the time the code is set on the lock. If you don't, this upsell type will adjust access code visibility to the new check-in time if your pre-check-in window is set to zero. (Read more on your App Settings here.) This upsell type has additional enhanced optional features, including in-app alerts and automated approval, if you do not have a same-day turn.

External: You can enable this option and include a link to direct guests to purchase something outside of the app.

Select the Upsell Type from the drop-down menu.

Enter the Upsell Title that will be displayed to your guest in the app.

Select an Upsell Category (for more info, see this article)

Mark Upsell Free: if checked, the upsell will show "FREE" in the mobile app.

Hide Price: If checked, the price of this upsell will not display on the preview screens for Stay Enhancements. The guest will see the price when they click into the details of the upsell.

Enter the price. This can be a fixed price, or based on the hour and/or quantity. Monthly pricing is also available, which will override this base price. You'll find more details on enabling that feature below.

Select whether this upsell requires staff approval.

Select which of your staff should be notified and/or approve or deny upsell requests. For instructions on setting up upsell notifications, please read this article.

Disable Stripe: Select this option only if you are not taking advantage of convenient in-app payments.

Pay Cash: Select this option if this upsell requires payment outside of the app.

Customize Button Text: If you have selected "Pay Cash," you can use this option to customize the button text. (i.e. Submit Request, Charge Card on File, etc.)

External Upsell/External Link: Enable this option for purchases made outside of the app, and add the external link. When choosing this option, the guest will be taken directly to the external link destination when clicking on the Stay Enhancement in the app.

Assign to Unit Group (only for Global Upsells): Either check "Assign to All Unit Groups," or choose the unit group from the dropdown that will appear when you click into the the "Select Groups" box.

Dynamic Settings: If selected, reservation based charges will multiply the quantity below by the number of days in the guest's reservation.

Quantity Settings: If enabled, you are able to choose up to two quantities, such as per hour, person, pet, etc. If you have selected reservation based charges, the first quantity should be per day.

Additional Contact/External Provider: This option allows you to easily work with a 3rd party vendor to fulfill stay enhancements. Examples include housekeepers, private chefs, delivery services, etc. Enable this option if you would like an outside party to be notified of an upsell. NOTE: Do not delete the details that are auto-filled, even if you are not using an external provider. There are a few additional options:

Display Settings: Enable one or both of these options, if desired.

Discounts/Pricing: Enabling this feature will open up a menu that allows you to create monthly pricing for an upsell. This allows you to charge based on seasonality or other factors that would impact the price of an upsell. The monthly price will override the base price, and guests checking in during that month will see the price that correlates to that month. If a month is left blank, the base price will be applied.

Description: Provide any details here that will help the guest understand what is included/involved in their purchase. Here are some helpful tips:

Post-Purchase Instructions: Utilize this feature to send an automated message to your guest after a purchase is approved. This will help guests with any instructions for pick-up or deliveries, or generally understanding what to expect.

Declined Upsells: If you are not able to approve an upsell, you have the option to send a personalized note to a guest with an explanation. A pop-up box will appear after you decline an upsell in your dashboard. Note that this feature is not available if you decline an upsell from an email.

Select an image: Upload one or more 1200x600 pixel images, or simply click on the "Unsplash" button to conveniently choose from a library of photos. You can refine your photo search by entering keywords into the search bar, and simply select your favorite photo and click "Upload." A photo cropping tool will appear to allow you to adjust how the photo will fit into the 1200x600 frame.

Select Automated Early Check-In or Automated Early Check-Out from the drop-down menu.

Follow steps 1-8 above. (External Upsells will not apply to ECI and LCO).

Auto-Approval Settings: Select this feature if you would like the guest's request to be automatically approved. Note the following parameters:

Alerts: Select this feature if you would like a guest to receive a pop-up alert and notification about the availability of early check-in or late check-out, if the following criteria has been met, the alert will send 24 hours before check-in time or 24 hours before check-out time:

Quantity Settings: Enter the number of hours available for Early Check-In and Late Check-Out. Again, if you have DACK-integrated smart locks, the code will be set on the lock according to the number of hours purchased.

External Contact/External Provider: See step 13 under Creating Standard Upsells.

Display Settings: See Step 14 under Creating Standard Upsells.

Discounts/Pricing: See Step 15 under Creating Standard Upsells.

Hourly Rates: Enabling this feature will open a menu that allows you to create a different price for additional hours. The first hour will be your base price and, if desired, you can choose a different price for each additional hour.